Refund Policy

You can request a full refund of the membership fee (EGP 300) within 14 days of the payment date, provided you have not used any points from your balance.

Once any points have been used, or after 14 days from the payment date, the membership fee is non-refundable.

Benefit points are non-cash and are never refunded or converted into money, and any balance remaining when a membership expires is not compensated.

Request a refund in the app or by contacting us. The amount is returned to the original payment method (card or mobile wallet) within 14 business days of approval; timing may vary by bank or wallet provider.

Payments made in cash at payment outlets are refunded by transfer to a mobile wallet or bank account in the member's name.

When a refund is made, the membership is cancelled and the card is deactivated immediately.

If you were charged more than once, or charged without your membership being activated, contact us and we will refund the extra amount in full after verification.

IB EGYPTIAN Company, Cairo, Egypt. Phone: +200000000000.